Refund Policy

At Sudais Traders, customer satisfaction is our priority. As a wholesale distributor, we maintain specific terms to ensure fairness and efficiency.

Returns

We accept returns only under the following conditions:

  • ⚠️ Item received is damaged
  • ⚠️ Item received is defective
  • ⚠️ Wrong item was shipped

*Requests must be submitted within 7 days of delivery.

Return Requirements

To be eligible, items must be:

  • ✔ Unused
  • ✔ In original packaging
  • ✔ In resellable condition

Non-Returnable Items

We do not accept returns for:

  • ❌ Change of mind
  • ❌ Buyer’s remorse
  • ❌ Incorrect order placed by customer

Refund Process

Approved refunds are processed within 5-7 business days after inspection.

  • 👉 Original payment method
  • 👉 Shipping is non-refundable (except for damaged/wrong items)

Exchanges

We only replace items if they meet specific criteria:

  • 🔄 Defective items
  • 🔄 Damaged items

Return Shipping

Customer is responsible for shipping costs unless:

  • ✅ Item was defective
  • ✅ Incorrect product was sent

Contact Us

For return authorizations or refund inquiries, please contact our support team:

📧 Email:

Shopping Cart